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Re: [ARSCLIST] What Do They Hope to Gain?
...That's always been standard commercial practice in France, where
the customer is, by definition, wrong.
On Jun 19, 2009, at 5:18 PM, David Breneman wrote:
--- On Fri, 6/19/09, Dave Lewis <dlewis@xxxxxxxxxxxx> wrote:
It's gone beyond the bounds of sanity. Viewing your customer
as an adversary is not a rational business model (although it
worked for Microsoft for many years).