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Re: Denis Gouey on Hewitt
- To: BOOK_ARTS-L@xxxxxxxxxxxxxxxx
- Subject: Re: Denis Gouey on Hewitt
- From: Denis Gouey <binder@xxxxxxxxxxxxxxx>
- Date: Mon, 15 Jun 1998 19:55:06 -0400
- Message-id: <199806152347.QAA21256@SUL-Server-2.Stanford.edu>
- Sender: "Book_Arts-L: On the web at http://www.dreamscape.com/pdverhey" <BOOK_ARTS-L@xxxxxxxxxxxxxxxx>
What is not appropriate is to post a rebutal on the Book Arts list to an
issue raised on the Bookbinding list. For this reason I will not go into details. Any
one interested can subscribe to the Bookbinding list. Just go to :
> I can't help but wonder what Denis' gripe is.
> If what he wants is access to Hewitt leathers, it is certainly there.
> If what he wants is to deal exclusively with Talas, and Talas doesn't have
> Hewitt leather that's a problem, but what does he owe to Talas to trade
> only there?
> Bookmakers, to whom Hewitt is assigning its dealership, is only an
> overnight-delivery away.
> Not everyone I've talked to thinks Talas' service is that great anyway.
> It hasn't proven so to me.
> One of the factors in successful competition is customer relations. Maybe
> Hewitt discovered where that is, and where they would get the best service
> for those wanting their products.
> David Lanning's easy to reach via e-mail. Seems to me, rather than post a
> public grouch about Hewitt's choice, a modest on-line conversation with
> Lanning would be more appropriate.
> Charles Schermerhorn
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